Any files uploaded on a SUNDAY that requires manual input will NOT be processed until Monday morning.
Terms & Conditions
Slave Users wanting decrypting and encrypting of files outside of our service are charged at 30 Credits
Due to software being a digital sale, ALL payments for credits are NON-refundable.
Credits cannot be transferred to other account holders or used towards tool purchases or tool release fees.
If there are any file issues, and we cannot resolve, then file credits will be refunded back onto your credit balance.
Files over 21 days old that require further modifications are charged at an EXTRA according to price list
This includes solutions too.
Files that require further solutions, adding or removing from the ECU file within the 21-day warranty period, are counted normally for all users.
When ordering a file for a Master Tool, Please be sure you have the complete request from the end customer.
Adding or removing extra features or tunes to a file after the order has been sent will result in an extra charge.
Any solutions wanting to be added outside the warranty window are charged and will require a new file request.
Jobs that require redo, due to customer's car going back to main dealer and the map has been removed, you will need to make a new file request.
All file uploads require credits on account.
All file requests sent that are processed by an engineer will be charged when the file has been processed and sent back.
If files are uploaded, and they are not the correct file, or you forgot to select a solution and the file has been processed by an engineer, you will be charged to process the file again.
PLEASE make sure you upload the correct file and select the correct options. If you don't, you will be charged again to make the correct file.
File requests made for solutions that are not highlighted on upload will be processed and no refunds given.
If you are unsure of any solutions required, please make a support ticket so we can confirm if we can or can’t make a solution.
Anyone uploading files from clone tools and your tool cannot write the file, damages the ECU, we will not be responsible,
and no refunds will be given. We do not offer support for failures of cloned tools.
NO refunds will be given for tool failures, please contact tool supplier support to help rectify the issue.
Without any before and after data logging, TuneX cannot be held responsible for any damage caused to a vehicle.
Buying and programming software to any vehicle without data logging before and after is not recommended.
Any Vehicles on Dyno will need before and after runs for support, running a Modified car on Dyno without a stock baseline is not good practice.
All files supplied are safe for your engine, we take no responsibility for any damages caused to the engine.
All Files are programmed at your own risk.
It’s very important you do full health checks on all engine parameters before tuning.
In the event, the file is causing issues Data logs must be provided before any credits will be refunded to the account.
Please ensure you have correct data logging equipment before undertaking any tuning.
Please Read Tuner Comments before downloading the file.
We do not give refunds for failure to read these Comments.
Credits will not be given outside the warranty Window of 21 days.
First Reporting issues a month later is not practical for us or the end Customer.
We do not give credits because your tool can not write the file or the customer has changed their mind.
In the event your tool does not write the file, we will supply a new file for any chosen tool for the same ECU free of charge inside 21 days.
Credits will not be given on a job where no revisions have taken place.
Files do sometimes need tweaking to get the best out of them.
Asking for a credit after flashing without any tests or revisions will be denied.
We only give credits on files where the file has been defective with proof.
When deleting DTCs or Components from vehicles, No refunds will be given for failure to complete the job due to the Installer not having the correct tools.
E.g. If Installer cannot find a specific DTC or cannot make reset.
No Refunds will be given.
Credits on account do NOT give you automatic access to car search data.
Buying Credits does not allow automatic access to the Vehicle Search Data.
This is given at our discretion.
Users abusing our Vehicle database that fail to upload files will have their account restricted or potentially deactivated.
Any users found with multiple accounts will be deactivated and banned from our system.
All credits on account will be lost.
NO Software should be shared openly online, in any forums or on any form of social media platform.
Any user found doing so will have their account instantly deactivated, and all credits will be lost without refund.
By downloading your file, you agree to our Policies and Terms & Conditions.
If you have any problems with any Software, please use the File support chat located below the download button, one of our engineers will help you ASAP.
